Experience with development and implementation of Service Now ITSM/Service Desk modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management ,Service Level Management, Catalogs

Experience with development and implementation of Service Now ITOM modules - Discovery, Event management, Orchestration

Experience with Business Rules, Scripts, UI Actions, Workflow, Dashboards - all scripted aspects of the Service Now system

A fundamental understanding of ITSM, ITIL or CMDB